1 Information on the Collection of Personal Data
(1) In the following, we provide information about the collection of personal data when using our website. Personal data means all data that can be related to you personally, such as name, address, e-mail addresses, and user behavior.
(2) The controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is CRMFIRST GmbH, Philipp-Reis-Straße 2, 65795 Hattersheim am Main (see our legal notice). You can contact our data protection officer at datenschutz@crmfirst.de or at our postal address with the addition “Data Protection Officer”.
(3) When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, if applicable your name and telephone number) will be stored by us in order to respond to your inquiries. We delete the data arising in this context after storage is no longer necessary, or restrict processing if statutory retention obligations exist.
(4) If we use commissioned service providers for individual functions of our offering or wish to use your data for advertising purposes, we will inform you in detail below about the respective processes. In doing so, we will also state the defined criteria for the storage period.
2 Your Rights
(1) You have the following rights with regard to your personal data:
– Right of access,
– Right to rectification or erasure,
– Right to restriction of processing,
– Right to object to processing,
– Right to data portability.
(2) You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data by us.
3 Collection of Personal Data When Visiting Our Website
(1) When using the website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data which is technically necessary for us to display our website and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status/HTTP status code
– Amount of data transferred in each case
– Website from which the request originates
– Browser
– Operating system and its interface
– Language and version of the browser software.
(2) In addition to the aforementioned data, so-called cookies are stored on your computer when you use our website. Cookies are small text files stored on your hard drive assigned to the browser you use and through which certain information flows to the entity that sets the cookie (in this case, us). Cookies cannot execute programs or transmit viruses to your computer. They serve to make the internet offering more user-friendly and effective overall.
(3) Use of cookies:
a) This website uses the following types of cookies, the scope and functionality of which are explained below:
– Transient cookies (see b) and
– Persistent cookies (see c).
b) Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. They store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
c) Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.
d) You can configure your browser settings according to your preferences and, for example, reject the acceptance of third-party cookies or all cookies. We would like to point out that you may not be able to use all functions of this website.
4 Additional Functions and Services of Our Website
(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. For this, you generally have to provide further personal data, which we use to provide the respective service and for which the aforementioned principles of data processing apply.
(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.
(3) Insofar as our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.
5 Use of Your Data from Our Contact Form
(1) The personal data that you provide to us as part of a contact request via our website (name, company, position or department, telephone number, e-mail address) will only be used to respond to your inquiry or to contact you and for the associated technical administration, insofar as our newsletter has not also been additionally subscribed to (see section 8 below).
(2) Data will not be passed on to third parties. You have the right to revoke any consent given at any time with effect for the future. In this case, your personal data will be deleted immediately. Your personal data will also be deleted without your revocation if we have processed your request or if you revoke the consent given here for storage, provided that we are not legally obligated to store the data. This also applies if storage is inadmissible for other legal reasons. Legal basis for the use of personal data is Art. 6 para. 1 sentence 1 lit. f) GDPR.
6 Objection or Revocation of Consent to the Processing of Your Data
(1) If you have given consent to the processing of your data – e.g. for receiving a newsletter by e-mail – you may revoke this consent at any time. Such revocation affects the lawfulness of the processing of your personal data after you have declared it to us.
(2) If we base the processing of your personal data on a balancing of interests, you may object to the processing. This applies if the processing is not necessary in particular for the performance of a contract with you, which is stated by us in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we do. In the event of your justified objection, we will examine the situation and will either stop or adjust the data processing or inform you of our compelling legitimate grounds for continuing the processing.
(3) Of course, you may object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your objection to advertising using the following contact details: CRMFIRST GmbH, Westhafenplatz 1, 60327 Frankfurt am Main, Phone: +49 (69) 400 502 100, E-mail: info@crmfirst.de.
7 Web Tracking
Use of Google Analytics
(1) This website uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. If IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services related to the use of the website and the internet for the website operator.
(2) The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
(3) You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully use all functions of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plug-in or within browsers on mobile devices, please click the following link to set an opt-out cookie which will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you must click this link again): Disable Google Analytics
(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This means IP addresses are processed in shortened form so that a personal reference can be excluded. Insofar as the data collected about you is personally identifiable, this is immediately excluded and the personal data is thus deleted without delay.
(5) We use Google Analytics to analyze and regularly improve the use of our website. Based on the obtained statistics, we can improve our offer and make it more interesting for you as a user. For exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. Legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f) GDPR.
(6) Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, Privacy overview: http://www.google.com/intl/de/analytics/learn/privacy.html, and the Privacy Policy: http://www.google.de/intl/de/policies/privacy.
Further web tracking services
No further web tracking services are currently used. Should this change, you will be informed here accordingly.
8 Newsletter
(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the consent declaration.
(2) We use the so-called double opt-in procedure for registration for our newsletter. This means that after your registration we will send you an e-mail to the specified e-mail address in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses used and the times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.
(3) The only mandatory information for sending the newsletter is your e-mail address. Providing additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will store your e-mail address for the purpose of sending the newsletter. Legal basis is Art. 6 para. 1 sentence 1 lit. a) GDPR.
(4) You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can do so by clicking the link provided in every newsletter E-Mail, by e-mail to info@crmfirst.de, or by sending a message to the contact details provided in the legal notice.
9 Protection of Personal Data
(1) We take technical and organizational measures in accordance with the requirements of Art. 32 GDPR to protect the user’s personal data.
(2) All our employees involved in the processing of personal data are bound by confidentiality.
(3) The user’s personal data is encrypted during transmission to the website using HTTPS.
10 Amendments to the Privacy Policy
(1) We reserve the right to amend the privacy policy in order to adapt it to changed legal situations or in the event of changes or further developments of the service or data processing. However, this only applies with regard to declarations on data processing. Insofar as user consent is required or parts of the privacy policy contain provisions governing the contractual relationship with users, the changes will only be made with the consent of the users.
(2) Users are requested to regularly inform themselves about the content of the privacy policy.
Status: January 2019
